Cancellation & refund policy

Effective October 20, 2026 · Money with Helmy LLC

If you cancel or miss a session

Customer cancellations and missed appointments are non-refundable, except where applicable law or the service-failure provisions below require otherwise.

Rescheduling

Request rescheduling at least 24 hours before your session. Changes are subject to availability. Contact hello@moneywithhelmy.com or use the options in your Google booking confirmation.

If we cancel or cannot provide the session

You may choose a full refund or rescheduling. If a technical problem on our side prevents a substantial part of the session, we will offer a replacement session or an appropriate partial refund, including a full refund when no meaningful session was delivered.

Failed bookings and duplicate charges

If checkout fails and no appointment is confirmed, any pending authorization should be released. If payment was captured for an unconfirmed booking, we will arrange a refund. Duplicate captured charges for the same booking will be refunded. Your bank or payment provider determines when released authorizations or refunds appear.

Connection problems on your side

Contact us promptly so we can review rescheduling options. A refund is not automatically promised for a problem with your own device or connection.

Help and your rights

Contact hello@moneywithhelmy.com with the booking email and appointment details. Do not send card numbers. This policy does not limit mandatory consumer rights. See our Terms of service.